Reviews

August 11, 2025

"We recently purchased a home in Williamston with an existing fireplace insert. We called Alpha and Omega to inspect and clean it after attempting to light a fire and filling our house with smoke. The two technicians who came out to clean and inspect it were professional and courteous and communicated the issues we were having clearly. We decided to take their recommendations and have our old insert with no liner removed and a new one installed. Our chimney crown was also original (1970s) and needed to be re-done to accommodate the new set up. The team that demo’d and poured our new crown was a very hardworking group. They arrived on time and were careful and courteous and respectful during the course of the day. It took them a bit longer than anticipated but they stayed late and finished up and provided pictures of their progress so I didn’t have to get on the roof to look myself. The crew to install the insert was scheduled to come out a few days later to let the new concrete cure. This crew also arrived on time and were friendly and hard-working. Unfortunately, they ran into a couple of issues during the install that prevented them from finishing that day (Friday). We were rescheduled almost immediately after they discovered they wouldn’t be able to complete the job that day for the following Monday. There was some concern that the issue would require the new crown to be redone but Steve (the owner) came out himself on Monday morning with the original technician and they assessed the situation quickly and were able to resolve the issues. They communicated with me along the way to keep me informed about what was being done and why. They also showed me lots of pictures to help explain and answered all of my questions. It ended up taking longer than expected but we are confident that the work was done correctly and safely. It is clear to me that Steve cares a great deal about his customers safety and satisfaction but also about his employees. Being onsite at a job to teach/mentor a young technician shows me he has a great deal of integrity. Many thanks to Steve, Shawn and Dave for all of their hard work! Alpha and Omega have earned our business and we will definitely recommend them to anyone needing chimney/fireplace service."
August 8, 2025

"We were pleased with Alpha & Omega for our recent cleaning of our wood-burning insert. They were the least expensive company for this service that I priced out, were easy to schedule with, and sent confirmations via both email and text. They arrived on time, completed their work in less times than I expected, and provided helpful advice about how to maintain our insert. I was glad to have Dave and Alex as techs for this work."
June 28, 2025

"Carter and Zach performed an excellent chimney sweep, replaced our dryer vent that was full of lint, and installed a new outdoor dryer exhaust door. They were very professional and respectful of our home. The work they did was outstanding. We would not hesitate to call them again!"
June 17, 2025

"Carter and Zach were awesome! Efficient, thorough, and personable. They did our annual chimney, dryer, and vent cleaning, and we were very impressed. Thank you!"
June 11, 2025

"I live in a townhouse with the dryer vent on the roof. I am so pleased with the job Troy with Alpha & Omega did! I have two dogs so my dryer vent was really clogged. Their price was great and the service was excellent. I plan to have them out every year. I only wish I had a fireplace so they could clean that, too."
Alpha & Omega Services